We have all the hygiene and control measures to provide a safe holiday

We would have never imagined the impact that the global health crisis caused by the rapid spread of COVID-19 coronavirus could have, to be honest.

These are unprecedented times and that is why the safety and health of each of our guests becomes vital, now more than ever. Although it seems that the sanitary crisis is improving little by little, Oliva Nova daily monitors the situation derived from COVID-19. In addition, we have made additional improvements and established new cleaning protocols during the lockdown period to continue offering an excellent service as soon as you can visit us again.

Our way of life and our habits have dramatically changed in a few months. However, it is very inspiring to see how we have been adapting and motivating ourselves to prepare our way forward to normality. We have heard so much about that “new normality” lately and it has brought hundreds of protocols and new guidelines with it. Oliva Nova is resilient, and our human workforce is ready to face difficulties and successfully emerge from difficult situations.

We have always become better and, without a doubt, it will be no different this time.

Reliable and flexible bookings

During these difficult period of uncertainty, we have offered and continue offering flexibility and support to all those whose bookings have been affected since the State of Alarm decree: change of dates, free cancellation up to 15 days before arrival, refund of deposit …

Best price guarantee booking via our website www.olivanova.com

Free cancellation up to 15 days prior to arrival

No deposit up to 15 days prior to arrival

If you need to readjust your bookings, please do not hesitate to call our reservation team (+34) 96 285 79 44 or send an e-mail to reservas@olivanova.com. We will be happy to help you with everything you need and resolve any questions that may arise.

Safe holidays

• • Cleaning and disinfection of all facilities prior to the reopening. It will be carried out by a professional company authorized by the Generalitat Valenciana to carry out these kind of treatments.
• • Implementation of more exhaustive cleaning and disinfection protocols for common areas, with the use of biocidal products with virucide activity authorised by the Spanish Ministry of Health: BIOMAN (product with a high disinfecting power with detergent action), OXICUAT (multi-surface cleaner, sanitizer with active oxygen ), GERMESAN (gel for sanitary hand disinfection) and DREAMHAND GEL HIDROALCOHÓLICO (hand sanitizing gel without rinsing).
• • New protocols to clean and disinfect rooms: longer room ventilation time, virucide products will be included in the list of cleaning product used, machine washing and disinfection of bed linen and towels with hot water (higher than 70ºC) and detergent.
• • “COVID” kit for accommodated guests: extraordinary provision of a kit consisting of gloves, mask and hydroalcoholic gel. The use of these gloves and mask will be mandatory in common areas.
• • Hand sanitizer soap dispensers and informative posters for hand washing are available at all points of contact (doors, passage areas, surfaces, lifts, etc.)
• • Measurement of body temperature and fever detection without contact. In addition, the temperature of all employees will be recorded when they arrive and when they leave the facilities.
• • The whole staff is ready to provide and transmit peace of mind to our guests in their future stays and will be constantly trained to be able to offer up-to-date information to any questions that may arise. The Hotel reception offers a 24-hour service to help you with everything you may need during your stay.

Beach

• Limited capacity. Have a look to know how many people are on the beach.

• Shower before going to the beach.

• Pay attention to any notice boards.

• Plan your trip in advance by making sure you have read all the relevant information and your are avoiding the busiest times.

• The beach is 120 metres wide, please stay 2 metres away from others, and a bit longer if it’s breezy.

• When walking along the beach, always keep to your right.

• Clean up after your stay, taking all rubbish with you.

• Maximise your individual hygiene: anything you take to the beach should be clean, wear flip flops or appropriate footwear, everyone should have his/her own towel, keep washing your hands , avoid touching tour nose or mouth, don’t swallow water…

• Don’t stray too far from the shore or swim in forbidden areas. Respect and follow any instructions given by the rescue and lifeguarding services.

• Don’t take sand or pebbles from the beach.

• Avoid touching other people’s belongings or anything which is for communal use.

• Make sure you follow the rules and safety regulations when going to the beach.

• If you feel any of the symptoms, stay at home and contact the health system by calling 900 300 555.

Food & Beverage

• • Cleaning and disinfection of all facilities prior to the reopening. It will be carried out by a professional company authorized by the Generalitat Valenciana to carry out these kind of treatments.
• • Limited capacity in restaurants to avoid crowds.
• • Separation measures between tables.
• • Disinfection of all material and kitchen tools with hot water (higher than 70ºC) and biocidal products with virucide activity authorised by the Spanish Ministry of Health.
• • Installation of methacrylate separators and any other elements necessary according to the current regulations.
• • Sittings will be scheduled to assure the minimum distance recommended.
• • Prior booking is required.
• • Food preparation and distribution in sealed package, individual serving and independent measures as far as possible.
• • Staff is duly trained and there will be exhaustive and mandatory controls.
• • Digital menu.
• • Credit card payments or billing to rooms in case of guests staying in the Hotel.

Play golf safely

• • Our facilities have been completely disinfected and cleaners will do it in daily basis.
• • Social distance should be maintained always.
• • Green fees will be paid preferably on-line or by telephone with a credit card. Cash will not be accepted.
• • The Club House will remain closed. The pro-shop is in the driving range booth now. Thus, the 10th tee will be the 1st tee from now on.
• • Toilettes around the golf course are closed, except from the toilet in the driving range. You can use it individually and it will be disinfected after each use by our staff.
• • Buggies will be given after being disinfected previously. You will get it behind the new pro-shop, in the car park area next to the 10th tee and the driving range. You bring it back to the same area when you finish the game.
• • Arrive 10 minutes before your tee time.
• • Tee times will be every 10 minutes, instead of every 8 minutes.
• • The flags on the holes must always remain in place, they cannot be removed or touched.
• • The holes must have a cap that prevents the ball from going down completely at the end of the hole. The player will pick up the ball with as much prevention as possible.
• • The golf ball cleaners have been removed, the water sources have been disactivated and rakes have been removed from the bunkers to avoid risky contact points.
• • Staff have passed their COVID-19 test with negative result before being back to work. Anyway, their corporal temperature will be controlled daily, and they will use masks and gloves as a prevention measure.

Guaranteed relax

• • Training all staff for our prevention plan, for both employees and customers.
• • Complete disinfection in all the facilities: Spa, Fitness, treatment area and changing rooms.
• • We have adapted and expanded our cleaning and disinfection products: chlorinated products as viruses are deactivated after five minutes in contact with this kind of disinfectants.
• • The frequency of cleaning and disinfection has been increased to three times a day and spray disinfectants have been placed in all areas, to be able to disinfect them after use or contact with surfaces.
• • In order to comply with the safety distance recommended (1.5 meters) by the Spanish Ministry of Health, we must establish maximum capacities in each of the areas of the establishment. These are:
• a. Spa circuit and water area: 20 people.
• b. Fitness area: 10 people.
• c. Changing rooms: 3 people.
• d. Treatment area: 1 person per room and therapist.
• • In order to achieve the maximum capacity, a schedule has been established for each of the areas:
• a. Spa circuit and water areas: from 8:00 to 20:00h.
• b. Fitness area: from 8:00 to 20:00h.
• c. Treatment area: from 11:00 to 14:00 and from 16:00 to 20:00h.
• • An appointment must be taken for each of these areas, which can be made through www.olivanova.com, through the Oliva Nova app or by calling +34 96 285 79 73.
• • Hydroalcoholic gel and spray dispensers are at your disposal at the entrance to ONWS for clothing and footwear. Please, make use of them before entering the facilities.
• • In the Spa area, it is mandatory to wear swimming cap and flip flops that have not been in contact with the outside.
• • Non-essential elements such as flyers and brochures in paper format, magazines and written press, water dispensers…. have been removed from the Fitness area and also courtesy food and drinks have been removed from the treatment area.
• • Our towels are always washed by industrial laundry guaranteeing their disinfection. This laundry has UNE-EN 14065 standard certification, which guarantees compliance with the processes, from the collection of used clothes, to the delivery of clean clothes, attending to maximum hygiene conditions.
• • Ventilation is essential to maintain the quality and safety of the breathing air. We have a ventilation protocol in which all windows are open for at least 30 minutes and we have also installed air purifiers in those areas without windows.
• • Staff protection by providing them with masks, face shields and gloves.
• • Protective screen in the reception desk.
• • Temperature will be taken daily for Oliva Nova Wellness Spa staff and customers upon access.
• • 1,5 m separation between customers when waiting to approach reception, and within the different areas of the establishment.
• • A guided circuit has been established within the water and sauna area in order to maintain safe distances.
• • We encourage the use of credit cards and room charges to avoid the use of banknotes and coins, with no minimum amount of payment.
• • Disinfection of the TPV after each use.
• • Mandatory distance between hammocks in both water and relax areas.
• • We have started to carry out the treatment service in your own room to help with safety measures. This service is provided at no extra charge.
• • ID control at the entrance and exit of each client.

You’ll only have to worry about enjoying.

The well-being of our guests was already our main priority and it is even more so now. Since the State of Alarm was decreed on March 14th, we have been adopting new health and hygiene measures and strictly following the guidelines of the government and the recommendations of the World Health Organization.

We are ready to welcome you and we hope to see you again very soon. Without a doubt, this new crisis has made us grow as a team.

Updated 08/07/2020