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Best price guarantee

If you find a better price, Oliva Nova matches your offer

Our price policy guarantees the minimum price online

Best price guarantee booking via our website If you find a lower rate for an equivalent offer on another website, with the same conditions of sale, fill in the following form. After verifying the information submitted, we will apply the lowest rate to your reservation.

Our best price guarantee applies for an equivalent offer on another website that may be booked in real-time.

The price should be in the same conditions of sale (same currency, same hotel, same dates of stay, the same number of people, same room type and board, same cancellation policy)

How to ask for a refund if I find a lower rate?

1. Fill in the form below and submit it with the details of the lowest rate you have found. This rate must be an equivalent offer with the same conditions of sale than the ones selected in

2. Take a screenshot displaying the date and the hour.

3. Our booking department will reply in a term of 48 hours after checking the information submitted. If so, your refund request will be processed; if not, you’ll receive an e-mail explaining the reason why your request has not been accepted.

4. It is therefore essential that the price difference could be checked in real-time so that our quality department may complete the necessary verifications before.

Personal data

Booking details

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Data controller: OLIVA NOVA, S.L.

Address: Avda. Picasso, 1, CP 46780, Oliva (Valencia/València)

Purposes: We will use your data to respond to your requests and deliver our services to you, including online commerce.

Publicity: We will only send you marketing correspondence if you have given your prior consent, which you can do by ticking the box for that purpose.

Lawful basis: We will only process your data if you have given your prior consent, which you can do by ticking the box for that purpose.

Recipients: Generally, only our members of staff who have been duly authorised may access the data that you have provided.

Your rights: You have the right to know what information we hold about you, to rectify it and to erase it, as explained in the additional information available on our website.

Additional information: For more information, please see the "Privacy Policy" on our website.